Security and Privacy

Bafler is fortunate in that we have customers that believe in us and place a great amount of trust in us to handle their property safely and securely. It is extremely difficult to entrust some of your most important business tasks to an outside party. Our customers know that we only have their best interests at heart. We operate like an extension of your company and work with your existing staff and management to meet your goals. Customers who have taken the leap of faith with us have never looked back. They will tell you it is one of the best business decisions they have ever made. They quickly become comfortable when they learn they are dealing with professionals who have everything well in hand. Our experience is of direct benefit to them and the success of their company.

Dedicated Mailboxes

Customers have dedicated staff working on their behalf who handle their packages. There are dozens of hands on your package. Most often, you have the same staff handling your deliveries each time. Privacy is maintained at all times and assets are protected by multiple layers of security.

The receiving agents aim to process all incoming packages within 48 hours of receipt. If Advanced Protocols are already set up, this helps to meet that goal. Items are logged, customers are notified and photos of packages are taken and uploaded within a very short time. Then the package is processed with a forwarding shipping label affixed and shipped back out to you.

We do not share any client information with any 3rd party except under order of the Court.

Scanning

Any time documents need to be scanned, we use highly advanced scanning equipment to produce the best quality images possible.

All scanning is performed in restricted access areas to ensure all customer information is protected and privacy is maintained. All items are returned to their original packaging or envelopes and are forwarded to customers as soon as instructions are received.

Receiving and Inventory

Our receiving agents have been extensively trained in many areas including proper handling and storing, privacy protocols, visual package inspections, reporting protocols within the company and how to identify events that may develop into negative occurrences. Our method is to be proactive rather than reactive. By identifying potential negative scenarios, we can possibly prevent them from becoming a reality. This also helps us to prevent future occurrences.

Recycling and Shredding

Our industry produces quite a bit of waste just due to the nature of the business we are in. We have eliminated a large percentage of the waste that is produced in our facilities by reworking processes and identifying duplicate operations. We use paperless methods whenever possible to eliminate waste produced by our internal operations.

All waste that is produced is recycled or reused whenever indicated. We are very concerned with the impact our company has on the environment and are committed to reducing our carbon footprint as much as we can.

Employees

We have an awesome team. All of our departments work together to exceed our customers’ expectations and provide them with the very best possible service we can. Our employees are the reason we are as successful as we are and we are grateful to them for all their hard work and dedication.

Our company posts some of the highest employee retention rates of any business in any industry. Our employees recognize that they are appreciated and we place a high value on them.

We look to them for feedback on work environment issues as well as operational items. It helps us to see areas where we are doing well and areas that need improvement. We offer generous salaries, great benefits and 401k plans. Employees also enjoy flexible work hours and the opportunity to achieve a great work-home balance that allows them to be available and present for their families.

Our employees love what they do and it certainly shows.

Valeria Arredondo Urbina

Bafler has been a great company to work with. They are true experts in custom fulfillment solutions. Their support has been vital to the success of our business, helping us build and maintain a positive image. Thankfully, we will be working with Bafler for a long time. I would happily recommend them to anyone with urgent shipping needs.

Valeria Arredondo Urbina

Elizabeth P. Holmes

Over the years, we have worked with many 3PL providers, but none of them has proven to be as efficient as Bafler. They do whatever possible to reduce shipping costs and there is no such things as risks. The fulfillment company offers more than others, so I will definitely use Bafler’ services in the future. They help me with every shipment from start to finish.

Elizabeth P. Holmes

Richard M. Robinson

Bafler has a great deal of experience when it comes to order fulfillment. They acted in partnership with our business a long time ago and it is the best thing that has ever happened. The professionals source the products, repackage for retail, ship, not to mention that they accept the returns. I do not have to do anything.

Richard M. Robinson

Rainero Cepeda Tello

Partnering with Bafler has made it possible for us to streamline our shipping operations. Bafler receives and stores the products utilizing cutting edge technology. Needless to say, everything is backed by incredible customer service.

Rainero Cepeda Tello

Frydryk Rutkowski

Bafler and their team have gone above and beyond what any fulfillment company has done for us. Of course, any business is a priority for them. I did not want to change our logistics solution provider at the beginning, but I am glad I did. Bafler offers services that are highly comprehensive. Clients make the most of their investments.

Frydryk Rutkowski

Valeria Arredondo Urbina

Bafler has been a great company to work with. They are true experts in custom fulfillment solutions. Their support has been vital to the success of our business, helping us build and maintain a positive image. Thankfully, we will be working with Bafler for a long time. I would happily recommend them to anyone with urgent shipping needs.

Valeria Arredondo Urbina

Elizabeth P. Holmes

Over the years, we have worked with many 3PL providers, but none of them has proven to be as efficient as Bafler. They do whatever possible to reduce shipping costs and there is no such things as risks. The fulfillment company offers more than others, so I will definitely user Bafler’ services in the future. They help me with every shipment from start to finish.

Elizabeth P. Holmes

Richard M. Robinson

Bafler has a great deal of experience when it comes to order fulfillment. They acted in partnership with our business a long time ago and it is the best thing that has ever happened. The professionals source the products, repackage for retail, ship, not to mention that they accept the returns. I do not have to do anything.

Richard M. Robinson

Rainero Cepeda Tello

Partnering with Bafler has made it possible for us to streamline our shipping operations. Bafler receives and stores the products utilizing cutting edge technology. Needless to say, everything is backed by incredible customer service.

Rainero Cepeda Tello

Frydryk Rutkowski

Bafler and their team have gone above and beyond what any fulfillment company has done for us. Of course, any business is a priority for them. I did not want to change our logistics solution provider at the beginning, but I am glad I did. Bafler offers services that are highly comprehensive. Clients make the most of their investments.

Frydryk Rutkowski
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Customer Support

Customer service is evident in every department within our company. Everything we do is aimed at satisfying the customer and getting them what they need. Our Customer Service representatives receive intensive training on creative problem solving, critical thinking, multi-tasking and time management in addition to the latest business philosophies on customer service. From the time your product arrives at our facility, our staff puts the customer interests first. Every action taken is measured against how it will affect our customers and their ability to do business. Your success is our success.

Hours:

Monday - Friday from 09:00AM to 5:00PM (Pacific Standard Time)

Let us know how we can assist you! We look forward to hearing from you.

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