Mail Forwarding FAQ

Yes, our company is a Certified Mail Registered Agent.

Visit our website Bafler.com and set up an account in your name or the name of your business. Any entity purchasing a Mail Forwarding Plan is required to complete a USPS Form 1583. A copy can be obtained at a local USPS location or you can use this link to download a copy.

The form is very simple and only requires basic information. If you do have any questions about the form, we do have a handy how-to page on our site to walk you through the necessary steps.

Having your mail automatically is not only possible, but also preferable. Instead of setting instructions for each item we receive, you can set up preferences through the online portal and choose what method and carrier you prefer as well as the default forwarding address. It saves time and often will get you your packages quicker.

Our company does not have a list of restricted items, however, we follow the guidelines set up by other carriers. If they ship it, we will process it and forward it to you. Please check individual carrier sites for their specific lists of approved items.

You can use this address however you see fit. Use it for specific shopping sites, certain contacts or have all of your mail and package deliveries sent to that address. It is entirely up to you.

Incorrect spellings usually do not pose a problem. The most important thing is that the mailing address is listed correctly.

Our customer service reps are available to communicate with by phone, email or online chat for your convenience. Live operators can be reached during our regular business hours.

Yes, our portal is designed specifically for our customers to be able to manage their account at any time of day or night. You can check package statuses, add money to your account, pay invoices or change services and shipping preferences.

Before canceling, we would appreciate a call from you especially if you had a problem with our service. In the event you do need to cancel, that can be completed through your online account. Simply choose the option to cancel your service and it’s done.

We do not limit the number of people who can use the address but they may be required to complete a 1583 form. You can choose to allow others to use the address as you see fit.

Customers use the address for correspondence or as their “ship to” address when ordering online. The items arrive at our facilities and then we process the item, notify you of its arrival and (based on your instructions or preset preferences) then forward it to you at your location.

We do not open any mail or packages when they arrive at our locations. We simply photograph the outside of the item and send the images to you under your customer account. If you ask us to open the item to inspect the contents, we can certainly do that. Under those circumstances, we open and photograph or scan the items in a secure location within the facility and send the images to you. The items are then repacked in the original packaging to await your forwarding instructions.

We usually process all incoming deliveries within 48 hours of their arrival at our location. The length of time it takes to arrive to you will depend on where you are located, the carrier you chose and the shipping method you selected. You will be provided with tracking information once we have released the item so you can check on its status.

We use the latest scanning equipment on the market today to ensure we produce high-quality images that our customers can easily read online.

We do not count junk mail toward your plan piece limit, it is immediately discarded.

Our process does not allow for customers to pick up their mail at our offices. All items must be shipped out via the approved carriers we offer.

Valeria Arredondo Urbina

Bafler has been a great company to work with. They are true experts in custom fulfillment solutions. Their support has been vital to the success of our business, helping us build and maintain a positive image. Thankfully, we will be working with Bafler for a long time. I would happily recommend them to anyone with urgent shipping needs.

Valeria Arredondo Urbina

Elizabeth P. Holmes

Over the years, we have worked with many 3PL providers, but none of them has proven to be as efficient as Bafler. They do whatever possible to reduce shipping costs and there is no such things as risks. The fulfillment company offers more than others, so I will definitely use Bafler’ services in the future. They help me with every shipment from start to finish.

Elizabeth P. Holmes

Richard M. Robinson

Bafler has a great deal of experience when it comes to order fulfillment. They acted in partnership with our business a long time ago and it is the best thing that has ever happened. The professionals source the products, repackage for retail, ship, not to mention that they accept the returns. I do not have to do anything.

Richard M. Robinson

Rainero Cepeda Tello

Partnering with Bafler has made it possible for us to streamline our shipping operations. Bafler receives and stores the products utilizing cutting edge technology. Needless to say, everything is backed by incredible customer service.

Rainero Cepeda Tello

Frydryk Rutkowski

Bafler and their team have gone above and beyond what any fulfillment company has done for us. Of course, any business is a priority for them. I did not want to change our logistics solution provider at the beginning, but I am glad I did. Bafler offers services that are highly comprehensive. Clients make the most of their investments.

Frydryk Rutkowski

Valeria Arredondo Urbina

Bafler has been a great company to work with. They are true experts in custom fulfillment solutions. Their support has been vital to the success of our business, helping us build and maintain a positive image. Thankfully, we will be working with Bafler for a long time. I would happily recommend them to anyone with urgent shipping needs.

Valeria Arredondo Urbina

Elizabeth P. Holmes

Over the years, we have worked with many 3PL providers, but none of them has proven to be as efficient as Bafler. They do whatever possible to reduce shipping costs and there is no such things as risks. The fulfillment company offers more than others, so I will definitely user Bafler’ services in the future. They help me with every shipment from start to finish.

Elizabeth P. Holmes

Richard M. Robinson

Bafler has a great deal of experience when it comes to order fulfillment. They acted in partnership with our business a long time ago and it is the best thing that has ever happened. The professionals source the products, repackage for retail, ship, not to mention that they accept the returns. I do not have to do anything.

Richard M. Robinson

Rainero Cepeda Tello

Partnering with Bafler has made it possible for us to streamline our shipping operations. Bafler receives and stores the products utilizing cutting edge technology. Needless to say, everything is backed by incredible customer service.

Rainero Cepeda Tello

Frydryk Rutkowski

Bafler and their team have gone above and beyond what any fulfillment company has done for us. Of course, any business is a priority for them. I did not want to change our logistics solution provider at the beginning, but I am glad I did. Bafler offers services that are highly comprehensive. Clients make the most of their investments.

Frydryk Rutkowski
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Customer Support

Customer service is evident in every department within our company. Everything we do is aimed at satisfying the customer and getting them what they need. Our Customer Service representatives receive intensive training on creative problem solving, critical thinking, multi-tasking and time management in addition to the latest business philosophies on customer service. From the time your product arrives at our facility, our staff puts the customer interests first. Every action taken is measured against how it will affect our customers and their ability to do business. Your success is our success.

Hours:

Monday - Friday from 09:00AM to 5:00PM (Pacific Standard Time)

Let us know how we can assist you! We look forward to hearing from you.

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